March 19, 2015
Requirements 2.0 - Ban Feature RequestsThis is the first post in a series that challenges the received wisdom about how we handle requirements in software development.
A lot of the problems in software development start with someone proposing a solution too early.
User stories in Agile Software Development are symptomatic of this: customers request features they want the software to have, qualifying them with a "so that..." clause that justifies the feature with a benefit.
Some pundits recommend turning the story format around, so the benefit comes first, a bit like writing tests by starting with the assertion and working backwards.
I'm going to suggest something more radical: I believe we should ban feature requests altogether.
My format for a user story would only have the "so that..." clause. Any mention of how that would be achieved in the design of the software would be excluded. The development team would figure out the best way to achieve that in the design, and working software would be iterated until the user's goal has been satisfied.
It's increasingly my belief that the whole requirements discipline needs to take a step back from describing solutions and their desired features or properties, to painting a vivid picture of what the user's world will look like with the software in it, with a blank space where the software actually goes.
Imagine trying to define a monster in a horror movie entirely through reaction shots. We see the fear, we hear the screams, but we never actually see the monster. That's what requirements specs, in whatever form they're captured, should be like. All reaction shots and no monster.
Well, three reasons:
1. All too often, we find ourselves building a solution to a problem that's never been clearly articulated. Iterating designs only really works when we iterate towards clear goals. Taking away the ability to propose solutions (features) early forces customers (and developers) to explicitly start by thinking about the problem they're trying to solve. We need to turn our thinking around.
2. The moment someone says "I want a mobile app that..." or "When I click on the user's avatar..." or even, in some essential way, "When I submit the mortgage application..." they are constraining the solution space unnecessarily to specific technologies, workflows and interaction designs. Keeping the solution space as wide open as possible gives us more choices about how to solve the user's problem, and therefore a greater chance of solving it in the time we have available. On many occasions when my team's been up against it time-wise, banging our heads against a particular technical brick wall, when we took a step back and asked "What are we actually trying to achieve here?" and the breakthrough came when we chose an easier route to giving the users what they really needed.
3. End users generally aren't software designers. For the exact same reason that it's not such a great idea to specify a custom car for me by asking "What features do you want?" or for my doctor to ask me "What drugs would you like?", it's probably best if we don't let users design the software. It's not their bag, really. They understand the problem. We do the design. We play to our strengths.
So there you have it. Ban feature requests.
Posted 3 years, 10 months ago on March 19, 2015