May 22, 2017
20 Dev Metrics - 19. ProgressSome folk have - quite rightly - asked "Why bother with a series on metrics?" Hopefully, I've vindicated myself with a few metrics you haven't seen before. And number 19 in the series of 20 Dev Metrics is something that I have only ever seen used on teams I've led.
When I reveal this metric, you'll roll your eyes and say "Well, duh!" and then go back to your daily routine and forget all about it, just like every other developer always has. Which is ironic, because - out of all the things we could possibly measure - it's indisputably the most important.
The one thing that dev teams don't measure is actual progress towards a customer goal. The Agile manifesto claimed that working software is the primary measure of progress. This is incorrect. The real measure of progress is vaguely alluded to with the word "value". We deliver "value" to customers, and that has somehow become confused with working software.
Agile consultants talk of the "flow of value", when what they really mean is the flow of working software. But let's not confuse buying lottery tickets with winning jackpots. What has value is not the software itself, but what can be achieved using the software. All good software development starts there.
If an app to monitor blood pressure doesn't help patients to lower their blood pressure, then what's the point? If a website that matches singles doesn't help people to find love, then why bother? If a credit scoring algorithm doesn't reduce financial risk, it's pointless.
At the heart of IT's biggest problems lies this failure of almost all development teams to address customers' end goals. We ask the customer "What software would you like us to build?", and that's the wrong question. We effectively make them responsible for designing a solution to their problem, and then - at best - we deliver those features to order. (Although, let's face it, most teams don't even do that.)
At the foundations of Agile Software Development, there's this idea of iterating rapidly towards a goal. Going back as far as the mid 1970's, with the germ of Rapid Development, and the late 80's with Tom Gilb's ideas of an evolutionary approach to software design driven by testable goals, the message was always there. But it got lost under a pile of daily stand-ups and burndown charts and weekly show-and-tells.
So, number 19 in my series is simply Progress. Find out what it is your customer is trying to achieve. Figure out some way of regularly testing to what extent you've achieved it. And iterate directly towards each goal. Ditch the backlog, and stop measuring progress by tasks completed or features delivered. It's meaningless.
Unless, of course, you want the value of what you create to be measured by the yard.
Posted 3 years, 8 months ago on May 22, 2017