July 18, 2017
Why Don't We Eat Our Own Dog Food?You may already know I'm a big advocate of developers eating our own dog food.
Using the software we create as real end users, in the real world, provides insights that no amount of meetings or documentation can provide.
A quick straw poll I ran on Twitter suggests 2 out of 3 of us haven't actually used the software we're working on for real.
Devs: have you used the software you last worked on a release of as an *end user*?— Codemanship (@codemanship) July 15, 2017
I've been banging this drum for years, for a largely reluctant audience. Managers say "Our users aren't happy with the latest release" and ask me what can be done. And I say "Walk a mile in your customer's shoes". And they say "Thanks for that. But no."
It's such a simple thing to do, and yet somehow so very hard. There's something psychological going on, I reckon. The same reason most hotel chain employees have no idea what it's like to be a customer in their own hotels...
I urge you to try it. Now.
Posted 3 years, 6 months ago on July 18, 2017