January 3, 2018
Professionalism & the "Customer"Just a few words to add to a post I wrote a few days ago about TDD & "professionalism". I scribbled a quick Venn diagram to illustrate my ideas about stuff software development "professionals" should aim for.
A few good folk have understandably raised objections, which is the natural consequence of saying stuff on the Internet. In particular, some folk object to the idea that a "professional" doesn't write code the customer didn't ask for.
What if the customer doesn't know what they want? Should we build something and see if they like it? Call it an "experiment". We could do that. But before we do that, we could discuss it with the customer and seek their input before we build what we're planning to build. A mock-up, a storyboard, or other lo-fi prototype could clue them in as to what exactly it is we're planning to try for them.
And what if we're building software for the general public? How do we seek permission to try ideas?
This is the problem with words.
What exactly is a "customer"? Different teams will be working in different situations with different kinds of "customer". And there are many understandings of what that word means.
To me, the "customer" is whoever decides what the money gets spent on. In relation to professionalism, we can look at our relationship with our "customer" in many ways.
Think of doctors and patients: the doctor doesn't ask the patient "What medicine would you like me to prescribe?" Instead, she examines the patient, diagnoses the illness, and proposes a treatment. But she still seeks permission from the patient to try it. (Unless the patient is unable to give consent.) Arguably, it would be "unprofessional" of a doctor to administer a treatment without telling the patient what it is, what it's supposed to do, and what side effects it might have. There is a dialogue, then there is consent. The patient decides yay or nay, usually.
Or think of it as gambling. In the casino of software development, decisions are made to bet sums of money on features and changes. Some bets will be bigger than others. Some features will have a potentially larger pay-out than others. In that scenario, where we don't know what the outcome is going to be (which is - let's be honest - how it really is in software development anyway), who are we? Are we the gambler? Or are we the croupier? Do we take their money and tell them to go to the bar while we place bets on their behalf? Or do we ask them to sit at the table, and at least seek consent for every bet before it's placed?
And when it's us deciding what features to try, aren't we the "customer"? In this situation, it's our money we're gambling with. Do we randomly write code and see how it turns out? Or do we take aim before we fire? I've found it to be a bad idea to start writing code without a clear idea of what that code's supposed to do, regardless of whether this is decided in a conversation with a "customer", or in a conversation with myself.
One thing is clear to me (and feel free to disagree): all software development is an experiment. So, personally, I don't distinguish between a "spike" and a "finished solution". They're all spikes. I've found I'm genuinely no quicker producing working code when I cut corners. So my spikes have automated tests, and the code's maintainable. (I rarely even write sample code (e.g., for blog posts) without tests any more.) And they proceed a conversation in which the purpose of the spike is explicitly agreed, and consent - even if it's my own consent - is given to do it.
Now, like I said in the original post: I don't find discussions about professionalism very helpful. Words are difficult. However I spin it, some folk will object. And that's fine. Don't wanna do it my way? Don't do it. I'm not in charge of anyone except myself.
And isn't that, after all is said and done, the real definition of a "professional"?
Posted 3 months, 6 days ago on January 3, 2018